Spanish is a primary language to over 38 million in the U.S and that is growing at an exponential rate. Legal businesses in the U.S. must be ready to accommodate and adapt to an increasingly diverse consumer base. Is your business prepared to assist non-English speaking clientele? Being unable to communicate with customers can be both incredibly embarrassing and incredibly frustrating. But with The Best Call Center, you get a team of bilingual virtual receptionists who have a fluent command of English and Spanish. We understand that the growth of your business is reliant on the number of people you communicate with. So, the more individuals you are able to communicate with, the faster your company will grow.

The ultimate benefit of our legal live answering service is the improved relationship you’ll be able to develop with your callers and clients. When your clients need assistance in the midst of a hectic day or after hours, we’ll be there to handle your calls. So, even when your callers can’t speak to you directly, they’ll have an assurance that you’re within reach and will get back to them. If there’s a power outage or your office experiences an emergency, our call center will be available. Whatever your situation is, we’re always there to bridge the gap and make sure you’re always connected.

The most significant component in lead capture is a rapid response. When a call is returned 30 minutes after it is placed, you are 5 times more likely to secure a new client. Every call into your company is an opportunity to secure new clients and as a result, boost your revenue. This is one of the main reasons why we at The Best Call Center make prompt service a priority. Our live operators work diligently to answer every call within 3 rings or less so as to ensure that your callers won’t get frustrated and call the competition. Also, messages will be conveyed to you in a prompt manner through email, phone, text, or pager, allowing you time to get back to your clients in the quickest time possible.

Realtors know that if they want to close sales, working after normal business hours is part of the job. But working nights and weekends can be cumbersome if they want to get vital information after hours. With The Best Call Center, however, you can get the information you need, when you need. You can view all the messages on your dashboard and we also send it to you in real time. So you get to show more houses to potential buyers and work deals when the details are fresh. And you can do this without letting a potential buyer from moving to another realty or another house. When the details matter, don’t leave your messages open to power outages, misfiling, or distortion.

When you are not available to take a call that we transfer to you, our agents can take a message and send it to you by text or email. Your clients, tenants, or vendors will have confidence in doing business with you when they are able to reach a live person 24 hours a day, 7 days a week.

You can be able to view reports of every call, every message taken and every other thing we’ve done in real time through your dashboard. Our goal is to ensure that you gain reliable accessibility to The Best Call Center 24/7. This means that we put you at the controls of your account. With the dashboard, you can see your usage at a glance, and can also retrieve all your messages and forward them to your staff if you need to. You can adjust your script, update your info, pay your bill, and more.

In the legal world, presenting a professional image is essential in giving you a competitive edge. First impressions matter and thereis no margin for error when it comes to customer support. Since we consider ourselves an extension of your office, our team will work with you to customize your account to your needs. When handling every call, we will follow your protocols and procedures, and embody your brand in a manner that clients will think they are speaking with a person sitting in your office. Callers will feel that you are committed to providing them with impeccable service. Our live operators do all the heavy lifting, allowing you to shift your attention to your business and get back to closing deals.

While most individuals looking to buy or sell a home will contact your office during normal business hours, there are times when they need to call you in the evening or on weekends. To ensure that you never miss a call or the chance to get new business, The Best Call Center offers after-hours phone answering service that’s on duty around the clock, 24/7/365. With us handling your calls, we keep your business open even when your office is closed. Our agents can give basic information about your business, patch calls to your team, or take and send the caller’s message in real time. No matter when your business line receives calls, The Best Call Center has got you covered.

The Best Call Center can seamlessly integrate with any type of online calendar management software to create a unified appointment scheduling system that works best for your business. Our virtual receptionists can schedule in-office appointments, property visits, open houses and more. If there are instances of appointment cancellations or modifications, we will immediately notify you or your staff so that you can make proper arrangements. And in an industry where appointments are made on the fly, proper schedule management can help eliminate miscommunication and no-shows, guaranteeing that you and your staff members will always know where to be and when to be there. Moreover, The Best Call Center provides lockbox information for all legal professionals who are scheduled to view a given property.