Competition in the legal world is intense since every community has plenty of lawyers ready to assist any legal need. Significant legal victories, an impressive client list, and a skilled and talented staff are all favorable metrics, but you need more than that to stand out from the crowd and draw in more clients. One of the most critical things that make a client choose one attorney over the other is their commitment to service.
As an attorney, you rely on communication to get new clients and provide the best legal services possible. You may have one or two receptionists to take your calls and greet visitors, but not all calls may be answered in a timely manner, and that means lost business. The Best Call Center’s live answering service provides round-the-clock assistance. Our virtual receptionists are trained in customer service and also get to learn about your business, so callers receive expert assistance.
Here’s how this type of set-up can increase the value of your law firm:
- Less Overhead
Best Call Center’s live answering service is much more cost-effective compared to maintaining an in-house receptionist to handle calls 24/7. No matter how small or large your phone coverage needs are, we offer a range of competitive packages that allows you to choose the options that meet your firm’s needs, and you only pay for answered calls. Our virtual receptionists cover days, nights, weekends, and holidays at no extra cost. Now you don’t have to worry about missed calls or paying employees to stare at phones that are not ringing.
- Immediate Response
In our fast-paced world, people want quick answers. Even when there’s a voice message, up to 80% of prospects will hang up and move to the next attorney on their list. This makes it important for phone calls to be answered quickly that you get an opportunity to earn that prospect’s business. Our virtual receptionists promptly answer calls within 1-2 rings. This ensures you never miss significant cases just because a prospect called your firm at night, got a voicemail, and decided to move into your competitor.
- Professional Customer Service
Hiring live answering services instead of choosing a robotic voice mail system adds a warm, human touch to your business model. When prospects call your firm, they need answers, and legal assistance, and that robotic-like voice may not give the right response. Having actual humans handle your phone calls in a courteous and professional manner will not only draw more clients but also boost your firm’s bottom line.
- Useful Analytics for Business Insight
On our virtual answering dashboard, you can easily keep track of how many calls your business receives on a daily, weekly, monthly, and annual basis. What’s more, the analytics give your detailed report on how long call takes. This data may show you new opportunities for growth, like increasing your operating hours or expanding into a new service area. Looking at the reports can give valuable insight into the departments getting the most calls so you can spend your financial resources properly.
- Increased Focus and Productivity
Leaving your phone calls to a legal answer service allows you and your team to put more of your collect focus on other important business tasks. You may not think something as simple as answering a phone call reduces productivity, but imagine having to stop what you’re doing every time the phone rings. Putting all of your focus back on the task can take time. When you with the Best Call Center, your work can go uninterrupted, which means there is less work left undone at the end of the day.
To learn more about how partnering with a professional live answering service can you offer the highest standard of customer service, keep you productive, increase your revenue, and grow your business, please contact Best Call Center today at 800-385-4656. Let us help launch your law firm to new levels of success.