Few offices are as bustling as those of a law firm. In the frenzy of legal research, client meetings, case investigations, and court hearings, there’s always a constant tug-of-war between working on existing cases and responding to potential clients. It’s easy to miss out on important phone calls, which translates to lost business. Many attorneys are turning to Best Call Center legal answering service to support their in-house administrative staff.
We show you 10 ways a call answering service can help your law firm grow in the cut-throat competition.
- Provides 24-hour Availability
Preparing for a case takes a lot of hard work, which often involves burning the midnight oil. However, in-house administrators and receptionists leave the office between 9 am and 5 pm. What if the phone keeps ringing after that? A live 24-hour answering service can answer the calls, gather important information, and relay critical messages to you after hours.
- Provides a Live Human to Callers
One of the things that callers hate is an automated messaging service. This is the last thing you want to offer to your clients or potential clients. Most callers will hang up and call the next attorney on their list. Best Call Center receptionists are available round the clock to provide that human voice and keep callers engaged.
- Stay Connected Anywhere
A legal answering service ensures you’re always connected to your office anywhere, anytime. You don’t have to go back to your office after client meetings or court hearings to check messages. Callers will have a live virtual receptionist relay the message to you, and you can access all the information you want on your dashboard.
- Answer Routine Questions
Regardless of how detailed your website may be, there will always be people who cannot find answers to their case-specific questions or who don’t have the time to consult your site. You don’t have to keep answering calls only to be asked about the types of cases you handle or your hourly rate. Live virtual receptionists armed with essential FAQs regarding your practice can interact with potential clients in real-time and assess whether your service makes sense for them.
- Service On-Demand
You can rely on The Best Call Center live answering services when your in-house receptionist is out or too busy to answer the calls. If you have a spike in calls, we can help free your staff to attend to high priority tasks.
- Enjoy a Competitive Advantage
When a potential client is in a hurry to get the ball rolling, they don’t have enough time to shop around. They feel leaving a callback number or message is a waste of time and will likely go with the first law firm that will respond positively. An answering service will respond quickly to the callers, and chances are good that they will give you their business instead of the competition.
- Keeps Costs Down
The Best Call Center eliminates the need for hiring and maintaining a specific individual to take care of phone calls from clients and associates, allowing you to effectively reduce your business costs.
- Increases Consistency and Reliability
Your clients need to know they can count on you when it matters. The challenge is making sure your staff is always available and delivers top-notch customer service every time. Legal answering services by The Best Call Center can guarantee that your virtual receptionists will stick to set procedures and deliver epic customer service. If your procedures change, we have the flexibility to adapt to your needs, ensuring consistency and reliability.
- Manage Scheduled Appointments
Managing appointments can be a nightmare that may lead to missed appointments, especially due to the lack of the right staff and technology. Turning appointment setting and management to The Best Call Center can help you overcome this problem by simplifying things and making sure nothing falls through the cracks.
- Signifies Resourcefulness and Success
When a law firm can afford to have live agents to handle communications round the clock, it not only makes sure that more people are connected to your office, it also helps boost the appearance of your firm. This demonstrates to clients your willingness to invest your money into ensuring that your clients are comfortable. It also sends the message that you have the money to handle even the most complex of cases.
A virtual receptionist package can help you spend less and convert many prospective clients into paying ones. Our receptionists are trained to follow scripts to process new clients, turn a lead into a case, and handle all the calls your firm receives.
Don’t let another great opportunity pass you by. Give The Best Call Center a call at 800-385-4656 at or visit our website to see how our service can help